Core concepts
Recovery scores
How the 0–100 lead recovery score works.
A transparent, deterministic 0–100 score for how worthwhile it is to re-engage a stale lead. It's for prioritizing, not a conversion probability.
Signals
- Positive: estimate sent, high value, no rejection, recent engagement, few prior attempts, repeat customer, high-intent source.
- Negative: rejection/opt-out, very old, too many attempts, invalid contact, closed-lost, suspected duplicate.
Rejection or opt-out caps the score below the high range.
Priority
- high ≥ 70
- medium 40–69
- low < 40
Industry profiles (roofing, HVAC, plumbing, electrical, automotive, B2B) add their own entries to the factors array, which is sorted by impact.